Preorder

What Are Pre-order?

In our catalog, some products are available for pre-sale before their official launch. This allows you to secure the product at the list price and receive it immediately after it becomes available. You have 14 days to cancel a pre-order, in accordance with Article 52 of the Consumer Code. You can cancel your pre-ordered item by sending a request to the email address info@otakura.com. We invite you to carefully read the following information before proceeding with your purchase.

How Does It Work? 

  • Release Date: Every pre-sale product will have an estimated release date clearly indicated on the product page.
  • Communication: If there are any delays in the release date by suppliers, we will notify you immediately.


    What You Need to Know

  • Shipping: Shipping usually occurs within 24-48 working hours from the release date.
  • Mixed Orders: If your order includes both pre-sale and available products, they will be shipped together once everything is ready. For separate shipments, contact us to explore options. Please note that splitting mixed orders may incur additional shipping costs if the value of the product to be shipped does not reach €69, which qualifies for free shipping.


    • Important Details

  • Additional Costs: Splitting mixed orders may incur additional shipping costs.
  • Responsibility: Otakura is not responsible for cancellations or changes by suppliers (Clause 4.3). However, in such cases, we will promptly inform you and work with you to find an appropriate solution or provide a full refund.
  • Availability: In case a pre-sale product is available in lower quantities than expected, orders will be fulfilled on a first-come, first-served basis, starting from the date of pre-order confirmation and payment.

    Pre-Order Terms:

    Pre-Order Functionality: 1.1 Occasionally, our online store may list new products available for pre-order. 1.2 If you wish to pre-order an upcoming product, you can do so by following our usual ordering process on our online store. Products available for pre-order will be clearly marked on the store. 1.3 Sometimes, we may limit pre-orders to one item per customer, depending on availability and demand. Any such restriction will be clearly communicated on the product page. 1.4 After successfully placing a pre-order, you will receive a confirmation email using the contact information you provided. This email will confirm the details of your pre-order. 1.5 Your order will be officially confirmed only after receiving the email confirming the actual processing of the order.

    Payment: 2.1 Payment for pre-orders is required in advance. 2.2 Accepted payment methods will be clearly indicated during checkout and on the Payment Methods page. 2.3 We offer installment payment options through Klarna or Scalapay. 2.4 For payments by bank transfer, please contact customer service for details.

    Delivery: 3.1 Once payment has been successfully completed, you will receive an email informing you that the order has been processed and confirmed. 3.2 We aim to deliver the product within the timeframe indicated on the product description page. However, we want to emphasize that the actual shipping date may vary or, in rare cases, be canceled due to external factors. 3.3 For further delivery and shipping details, refer to Clause 4. 3.4 If we are unable to fulfill your pre-order, we will contact you through your preferred contact method.

    • Cancellation and Returns

    • 4.1 The customer has the right to cancel their pre-order within 14 days of the payment date.
    • 4.2 If the customer has received the pre-ordered product and wishes to return it, returns will be processed in line with our usual return policy. For more details, refer to Clause 5.
    • 4.3 Otakura is not responsible for cancellations or changes by suppliers.
    • 4.4 We reserve the right to not accept or cancel a pre-order at our discretion, including but not limited to the following cases: 4.4.1 Stock availability is low or the product is out of stock; 4.4.2 The product is unavailable due to supplier cancellations; 4.4.3 There is an error in the price or product description; 4.4.4 The information provided by the customer regarding the pre-order is incomplete or unsupported; 4.4.5 The pre-order is considered suspicious; 4.4.6 The pre-order violates any of these Terms; or 4.4.7 The pre-order is deemed fraudulent.

     General Terms

    • 5.1 The official release date of pre-ordered products may vary, and any changes will be communicated to you via the contact information provided at the time of purchase (email or SMS).
    • 5.2 We have made every effort to accurately describe the product, but we may make changes before delivery.
    • 5.3 Otakura will not be responsible for delays, postponements, changes, or product interruptions.
    • 5.4 These Pre-Order Terms, along with our Terms of Sale and Privacy Policy ("Terms"), are provided by Mangano Design of Andrea Mangano ("we") and form your agreement with us for making pre-orders. By making a pre-order, you confirm that you accept these Pre-Order Terms, and we recommend that you read them carefully. In case of conflict between the Terms and the Pre-Order Terms, the Pre-Order Terms will prevail.
    • 5.5 We reserve the right to modify these terms. Please regularly check our online store for updates.
    • 5.6 These Pre-Order Terms are governed by Italian law. If a competent court invalidates part of these Terms, the remaining part will remain in effect.
    • 5.7 For complaints, please contact our customer service via email.
    • 5.8 If you have followed the complaint procedure but wish to refer your complaint to another authority, you can contact the Dispute Commission via the European ODR platform: http://ec.europa.eu/consumers/odr/.