FAQs - Frequently Asked Questions

No, the date reported is the date of release by the manufacturer. Delivery may vary due to factors beyond our control. However, we try to ship as quickly as possible.

No. Vendor agreements prevent shipping before the official release date.

If the product is due for a restock, please use the "Notify me when available" option. If the product is missing from the site, you can send a request to customerservice@otakura.com

In addition to permanent discounts, every Friday we activate Weekly Offers on various products.

No, once the order is confirmed, the payment method cannot be changed.

If your payment is declined, we recommend that you check your card details or contact your bank directly.

No, we do not have a minimum amount for orders, but for free shipping the order must be over €69.00.

No, only one promotional code or gift card can be used per order.

Yes. For all orders shipped to countries outside the EU, any customs duties, local taxes (such as VAT in the destination country), and customs clearance costs are not included in the total shown at checkout on Otakura.com.

These amounts are calculated and requested directly by the local customs authorities or by the courier before delivery and are entirely the responsibility of the recipient .

We recommend that you:

• Please check your country's customs regulations in advance before placing your order.
• Please note that any delays due to customs checks are beyond our control.

If you refuse to pay local duties or taxes, the package may be returned to the sender or placed in storage. In these situations, any additional costs (return, storage, reshipment) may be deducted from your refund, if applicable.

If you receive a damaged or incorrect item, please contact us immediately at customerservice@otakura.com to initiate a return or replacement process.

We offer a 30 day return policy. For details, see our shipping and returns page.